Frequently Asked Questions

Find out more about our products and customer service

PRODUCT FAQ’S

Watch Annie Murphy’s great TedTalk on ‘What we learn before we are born’. It’s truly fascinating.

Absolutely. All our Harmony Balls come on a long Silver ball chain style necklace, lovingly dipped in 925 Sterling Silver.

Our Necklaces are ball chain style and have been lovingly plated with 925 Silver.

Our silver Harmony Ball pendants have a Copper base, and are coated with a premium quality silver.

Our charms are made from a variety of metals, please see individual charm pages for details.

All our Harmony Balls and Necklaces are lead and nickel free.

Some products are assembled in house, meaning there may be some slight imperfections in the metal joinery work (because hey, we’re not robots).

All our necklaces come beautifully packaged in an embossed hardcover gift box, with foam insert so your pendant is nice and protected while it travels from us to you. We also bubble wrap items as required.

Inside your Bebe Bola gift box, you will find a small card containing details on the history of the Harmony Ball / Mexican Bola.

GENERAL QUESTIONS

Our Harmony Ball necklaces don’t need to be gift wrapped. They come beautifully packaged in a hardcover gift box, placed inside a white cotton drawstring bag.

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We absolutely can! Please add your message in the “Comments or special instructions” box during checkout.

If you purchase a Card with your order, we can hand write a note on the inside. Please also include your message during checkout.

We sure can!

Please include the gift recipients details (including name and address) in the SHIPPING ADDRESS section of the checkout. Your (the buyers) details should go in the billing address fields.

Sometimes our emails are filtered incorrectly and may end up in your junk/spam folder. 

We send two emails for every purchase:

1) A confirmation your order has been received
2) A confirmation your order has been posted.

Another reason you may not receive your email notifications is that the email address you provided during checkout was entered incorrectly.

If you do not receive these emails from us, please check your junk/spam folder first, and if they cannot be found, send us a message using the form at the bottom of this page.

CARE INSTRUCTIONS

HARMONY BALLS, NECKLACE AND CHARM CARE
Please follow these care instructions to preserve the longevity of your Bebe Bola product, and to ensure you get the best from your purchase.
  • Protect your jewellery from scratches, sharp blows, chemicals, extreme temperatures and sunlight where possible, both when wearing and storing.
  • Do not wear jewellery when sleeping, showering, bathing, swimming, cleaning, gardening or working out.
  • Apply make-up, body lotions, hair products, perfume and sunscreen before putting your jewellery on, as they contain chemicals that may damage your jewellery.
  • If your jewellery gets wet, pat dry immediately with a dry soft cloth.
  • Paper letter inside Love Letter pendant should not make any contact with water. Paper stock is not waterproof.
  • After each wear, gently wipe jewellery clean with a cotton or lint free cloth to keep it free from elements that oxidise.
  • Avoid spraying perfume or applying creams directly onto your jewellery.
  • Store your jewellery individually in a pouch or soft lined box to stop them being scratched or tangled, ideally in a dark, cool and dry place.

Wash with warm soapy water, and pat dry with a soft towel.

Do not leave with child unsupervised at any time.

CUSTOMER REVIEWS

“I absolutely love your products! Such a beautiful gift to receive and I’ll certainly be giving them in the future too! Thank you”
More reviews

DELIVERY

Yes, delivery within Australia is free when you spend over $50.

Outside Australia? Please select your country during checkout for up to date postage rates.

For orders over $50, an Australia Post tracking ID number will be provided to the email address used during checkout, once your item had been posted. Track the progress of your delivery via the Australia Post website.

Orders below this value will also be sent via Australia Post as standard/regular post items. Please choose the Express Post option during checkout if you require tracking for your order/delivery.

We post all our orders via Australia Post, and within 48 hours of receiving payment. There may be a 1-2 business day delay if an order is placed going into the weekend, a long weekend or during an Australian public holiday.

Standard parcels post:
In our experience, delivery takes between 4-7 business days, depending on your delivery address and proximity to our studio (NSW South Coast). Sydney deliveries can be the next day! Non-metro deliveries to W.A can take up to 9 business days. Please factor this timeframe when making a purchase.

Express Post:
Approx. 1-4 business days, depending on the delivery address in relation to Australia Posts Express Delivery network.

Use the Australia Post postage and a delivery time calculator for a better idea of delivery time to your Australian or international address (enter 2518 as the parcel’s origin postcode).

Once your parcel has left our studio, delivery is in the capable hands of Australia Post. Please see their website for standard delivery times. If you require your order sooner, please opt for Express Post during checkout.

*There may be a 1-2 business day delay if an order is placed going into the weekend, a long weekend or during an Australian public holiday.

Unfort. experience with Australia Post tells it takes a little longer than usual to get items from NSW to WA. Please allow 5-8 business days (as opposed to the suggested 5-6 business days) for your item to arrive.

Express postage is available if time is sensitive.

All our necklaces come beautifully packaged in a luxe hard cover gift box, with foam insert. Additionally we bubble wrap our gift boxes so they are nice and protected while they travels from us to you.

We sure can!

During checkout, please include the gift recipients details (including name and address) in the SHIPPING ADDRESS section. Your (the buyers) details should go in the billing address fields.

POST-PURCHASE

We care about our customers and package orders in additional bubble wrap as required.

If you have received an item which is damaged or faulty, please contact us via our web form or email hello@bebebola.com.au within 3 days of receiving your parcel. At Bebe Bola’s discretion, we may refund your purchase, offer an identical replacement or exchange for an item of equal value, or provide a gift certificate for a future purchase. Please see our Terms and Conditions for more.

We love our products, and are sure you’ll be more than happy with them too.

If however, you do experience a problem, please contact us immediately and we will work with you to resolve it asap.

We don’t, however, offer refunds for change of mind, so please choose carefully.

Full Terms & Conditions are here.

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